Real vs. Reality
I just ordered a combo meal from a restaurant. What I got was real. What they presented me with was a painted reality.
So my question to you is what does your company perceive as reality and what is real to your customers?
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I just ordered a combo meal from a restaurant. What I got was real. What they presented me with was a painted reality.
So my question to you is what does your company perceive as reality and what is real to your customers?
Posted by Mike Gerholdt at Friday, February 22, 2008
Labels: Customer Retention, Customer Service, Positioning, Relationship Building, Things that bug me
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