It's about the passion
Anger in many organizations equals dissension. Why can't anger equal passion - to make a change, to improve, to build a better widget? I am angery a lot sometimes, but it all relates back to my passion to succeed.
My point is that you can learn a lot by seeing what angers your salespeople. You can learn even more by seeing what angers your customers-remember they are passionate about improving your product too.
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