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November 6, 2007

R.I.P.- Door-to-door selling

Every Thursday evening this summer I religiously sat in front of the television and watched Mad Men on AMC. Thanks to my friend Nick who pointed it out, I became addicted very quickly.

That being said. In episode 11 a 1960's suburban housewife (Betty, wife of the main character) is called on one day by a door to door salesman who is selling air conditioners. Now, set aside all of the 1960-isms, think for one second about the success of a door to door salesman back then versus now.

Then: The chances of the door being opened were pretty high. Most housewives in suburbia stayed home, you could target affluent neighborhoods and get a good 'open door' rate.

Now: The chances of the door being opened are relatively slim. On the off-chance one is open it could be someone who works overnight. I Googled "door to door salesman" looking for a picture for this post and found this article. It sheds even more light on the environment that salespeople would face if they continued to do door to door sales.

So in this series I want to look at what trends in what I will call the modern era (1960-present) of selling that have died off. The first being door-to-door selling.

When did "the knock on the door" become more costly than a phone call? There had to have been one day when the CEO of Electrolux sent a memo to his sales staff calling them in off the streets.

When that day did happen what was the results and how did that change the landscape of sales? We can all look back now and see the that the next logical step in sales was the cold call and the catalog. However that is hindsight, so what was their foresight?

The point of all of this is to see what will be changing in our landscape and what we can do to anticipate those changes. I have to believe that one day sales will evolve from relationship selling to what?

Please post your comments.

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