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April 19, 2007

Cactus gets it!

More on how I found this later, but more importantly Cactus, an advertising agency out of Denver Colorado, gets it!

What's "it"?

They don't try to just make the sale, they try to make a friend. They know if they do this successfully the business will grow and there will be a greater chance for repeat business.

Keep this in mind the next time you are in contact with your customer and ask yourself: am I trying to make a friend or make a sale?

Kudos Cactus for posting this right on your website for all to see. This is one of the best mission statements I have read.




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